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Airline Service Quality Modeling

Laurie A. Garrow, Susan L. Hotle & Stacey Mumbower

In: Encyclopedia of Transportation: Social Science and Policy

Airline Service Quality Modeling

Edited by: Mark Garrett

DOI: http://dx.doi.org/10.4135/9781483346526.n37

Subject: Public Policy (general), Transport Planning

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Citations

Garrow, L., Hotle, S. & Mumbower, S. (2014). Airline service quality modeling. In M. Garrett (Ed.), Encyclopedia of transportation: Social science and policy (Vol. 1, pp. 100-101). Thousand Oaks, CA: SAGE Publications, Inc. doi: 10.4135/9781483346526.n37

Garrow, Laurie A., Susan L. Hotle and Stacey Mumbower. "Airline Service Quality Modeling." In Encyclopedia of Transportation: Social Science and Policy, edited by Mark Garrett, 100-101. Thousand Oaks, CA: SAGE Publications, Inc., 2014. doi: 10.4135/9781483346526.n37.

Garrow, L, Hotle, S & Mumbower, S 2014, 'Airline service quality modeling', in Garrett, M (ed.), Encyclopedia of transportation: social science and policy, SAGE Publications, Inc., Thousand Oaks, CA, pp. 100-101, viewed 23 September 2019, doi: 10.4135/9781483346526.n37.

Garrow, Laurie A., et al. "Airline Service Quality Modeling." Encyclopedia of Transportation: Social Science and Policy. Ed. Mark Garrett. Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2014. 100-101. SAGE Knowledge. Web. 23 Sep. 2019, doi: 10.4135/9781483346526.n37.

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