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Satisfaction

  • By: Tricia A. Miller & M. Robin DiMatteo
  • In: Encyclopedia of Health Communication
  • Edited by: Teresa L. Thompson
  • Subject:Public Health Education & Health Promotion, Health Psychology, Health Communication

Communication is the fundamental instrument by which clinicians and patients can relate and work together to achieve therapeutic goals. Effective clinician–patient communication has been linked to patients' satisfaction with care. Clinician-patient interactions based on open, informed exchange, mutual respect, and shared decision making foster more satisfying and effective therapeutic relationships. Training clinicians to be better communicators can result in more positive patient outcomes and higher quality of care.

Effective clinician–patient communication is essential for the success of treatment outcomes including: improved physical and functional health status, adherence to treatment, and patient satisfaction. Numerous studies have identified elements of effective interpersonal exchange in the clinician-patient relationship. These elements include: verbal and nonverbal communication, patient-centered care, informed collaborative choice, and efficient transmission of health information.

Patients who are dissatisfied ...

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