Consumer Policy (United States)

Consumer policy is the domain of public policy devoted to addressing the marketplace problems of buyers of goods and services. Consumer policy is made in the executive, legislative, and judicial branches of government and at the local, national, and international levels of government. Whereas individuals decide every day through their purchases what they perceive to be in their personal consumer interest, consumer policy represents a collective interpretation of what constitutes and promotes consumer welfare. Consumer policy thereby reflects deeply held cultural values regarding the rights and responsibilities of consumers and the various businesses with which they transact.

The primary goals of consumer policy are to assist consumers in making sound decisions and in resolving any problems that arise after purchases have been made. Policies that require ...

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