SAGE Reference - Encyclopedia of Business in Today's World

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Quality

In: Encyclopedia of Business in Today's World
Edited by: Charles Wankel
Subject:General Business & Management
Keywords:customers

Quality as defined by the American National Standard Institute (ANSI) and the American Society for Quality (ASQ) is the totality of features and characteristics of a product or service that bears on ...

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  Wankel, C. (2009). Quality. In Encyclopedia of business in today's world (Vol. 1, pp. 1333-1334). SAGE Publications, Inc., https://dx.doi.org/10.4135/9781412964289.n769
  
  Wankel, Charles. "Quality." In Encyclopedia of Business in Today's World, edited by Wankel, Charles, 1333-34. Thousand Oaks, CA: SAGE Publications, Inc., 2009. https://dx.doi.org/10.4135/9781412964289.n769.
  
  Wankel, C. 2009. Quality. In: Charles Wankel Editor, 2009. Encyclopedia of Business in Today's World, Thousand Oaks, CA: SAGE Publications, Inc. pp. 1333-1334 Available at: <https://dx.doi.org/10.4135/9781412964289.n769> [Accessed 26 May 2022].
  
  Wankel, Charles. "Quality." Encyclopedia of Business in Today's World. Edited by Vol. 1. Thousand Oaks: SAGE Publications, Inc., 2009, pp. 1333-34. SAGE Knowledge. 26 May 2022, doi: https://dx.doi.org/10.4135/9781412964289.n769.
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