CJ Careers: Electronic Security

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    • 00:04

      DENNIS BACHMAN: My name is Dennis Bachman.I'm a Special Agent and Director of the Electronic Securityand Information Technology for the Kansas Racing and GamingCommission.Well, I've been in law enforcement, criminal justice,

    • 00:26

      DENNIS BACHMAN [continued]: for 42 years now.I started with Topeka Police Department as a patrol officer,progressed up through the ranks--detective, field sergeant.I was injured and had to leave the police department.

    • 00:50

      DENNIS BACHMAN [continued]: Fortunately, I had to take my degree while Iwas on in the department.And from there, I went to another rolein the criminal justice system, as a probation officer,and was starting out doing pre-sentence investigations.

    • 01:17

      DENNIS BACHMAN [continued]: From that position, I went to the chief of one of the regionsin Kansas, to the 30th judicial district.I went back to the third judicial districtand became a supervising probation officer.

    • 01:42

      DENNIS BACHMAN [continued]: I had developed an expertise in handling high risk offenders,working with gang members.I was requested to come over into state paroleand handle high-risk risk offenders for them.So I went into Department of Corrections in that role.

    • 02:06

      DENNIS BACHMAN [continued]: And because of my background of working as a law enforcementofficer, I also was working in fugitive apprehensionand was cross-deputized as a Special Deputy US Marshalin their fugitive apprehension unit.

    • 02:29

      DENNIS BACHMAN [continued]: After I'd been out in the field doing that,and started apprehending people thatwere born after I'd already started law enforcement,I started realizing I needed to find work thatwas a little bit more subdued.I had the background in information technology,

    • 02:50

      DENNIS BACHMAN [continued]: and started using that spatially in the area of regulatory work,in the area of gaming.And gaming was getting started about that timein almost all the states.I started out working with tribal gaming

    • 03:11

      DENNIS BACHMAN [continued]: and then started working with Casino gaming with the state.And that's the rest of the story.One of the misconceptions in my fieldis that people feel, why do you need electronic security?

    • 03:36

      DENNIS BACHMAN [continued]: Because people can't cheat the slot machines.The fact is, they can, and they try, and they do.We catch them.That's our specialty.How do we catch them?There are a lot of ways of cheating slot machines.

    • 03:57

      DENNIS BACHMAN [continued]: There's a lot of reasons that we work with machines before theyget put on the floor.We find out some of the weak spotson the machines, start watching for people who are victimizingthose weak spots.And just like with any type of work in this area,

    • 04:21

      DENNIS BACHMAN [continued]: if you have internal theft, that creates a problem.And you have collusion with somebodyon the inside working with somebody on the outside.And we have to work out a way of catchingthat individual working with somebody.And when we do, we build a case and take it to prosecution

    • 04:46

      DENNIS BACHMAN [continued]: to prosecute the individuals involved.There are individuals that travelthe country cheating slot machinesor cheating the systems.And they pass on the information on the internet.We'll read about it all the time.Well, there's the challenges of the fine line

    • 05:09

      DENNIS BACHMAN [continued]: between regulation, over-regulation.We have to be sure that we're making surethat the machines have integrity without so much controlthat the casinos can't function.

    • 05:35

      DENNIS BACHMAN [continued]: I mean, a lot of times when we'll tell somebodythat we're trying to make sure that the slot machines arefair.And they'll go, what do you mean?They're winning money from me.Yes, they are, but we're trying to make surethat they're doing it with some integrity,that the rules of the game are known to you when you're

    • 05:57

      DENNIS BACHMAN [continued]: playing the game, things like that.A very significant role in slot machines are computers.They didn't start out that way.When Charles Fay invented the first slot machine,

    • 06:19

      DENNIS BACHMAN [continued]: it was all mechanical.Then we started seeing the electromechanical,and then they evolved into nothing but the current slotmachines that are nothing but random number generators.

    • 06:39

      DENNIS BACHMAN [continued]: They have a motherboard in them thatdoes everything just like a computer.And when we work on them, when we inspect them,we pull memory devices out of them.We do hashing on them, where we're checking the signatureto be sure that the software in them

    • 07:01

      DENNIS BACHMAN [continued]: is the same software that was inspectedin the laboratory when the device was approvedfor use in our state.Technology plays a significant role.We will have many different ways that they will try and cheatthe machine.

    • 07:22

      DENNIS BACHMAN [continued]: But in one case, we had the slot technician thatknew how to make it look like the surveillance department,the eye in the sky that was watchingover the bank of computers make it

    • 07:42

      DENNIS BACHMAN [continued]: look like that the machines went out of service.And then what he was doing was taking a ticket outof the machine, calling for one of the slot attendantsto come over and do a hand pay, and then hewas taken the ticket, turning it over to somebody elseto turn it in to cash it out, putting the machines back

    • 08:06

      DENNIS BACHMAN [continued]: in the service.What we were doing was actually watching.When he brought the machines down,holding the records in the system,we were following up on his activityjust as if we were watching somebody in the store doing

    • 08:29

      DENNIS BACHMAN [continued]: a theft off the shelves.And essentially, after we found out how he was doing it,we brought him back, questioned him, found out.One of the great things about the computer systems

    • 08:52

      DENNIS BACHMAN [continued]: is that there's a paper trail for every type of activity.So every time that he did this, heleft a paper trail for the tickets that he'd taken out.When he turned it over to his friends,his friends were bringing it in, wewere able to find out when they brought it in.We had camera coverage for those individuals.

    • 09:13

      DENNIS BACHMAN [continued]: We brought them in, questioned everybody, tied the casetogether.Of course, everybody was ready to start pointing fingers.We moved from the technology to old time investigationsof bringing people in and building your caseon the interview techniques.

    • 09:34

      DENNIS BACHMAN [continued]: And everybody was, like you said,ready to start pointing fingers.It was him, he gave it to me, and Ididn't know that it was a stolen ticket or anything else.And we made our case right away.When we had the coin systems, we would find a lot of ways

    • 10:01

      DENNIS BACHMAN [continued]: that people would cheat the machines.It was a mechanical situation.They would block the chutes on the coinso that the coins would back up, and thenthey would let them flow, and the coinscouldn't get counted quick enough.Well, when they would do that, their fingers would get markedbecause they were holding the coins back,

    • 10:23

      DENNIS BACHMAN [continued]: it's causing pressure and it's marked in their hand.We take him back, talk to him, tell himwe know exactly what's causing this mark on your hand.We saw what you were doing.We've got good video coverage and we're countingdown the hopper right now.

    • 10:44

      DENNIS BACHMAN [continued]: I'm just going to put the case together, take itto the county attorney.You can play your game if you want.You've done this at three other casinos,we've got you on camera there too.So even though that we've got a lot of technology,you still have to go back to someof the basics of investigations and build your case,

    • 11:06

      DENNIS BACHMAN [continued]: and then take it to the county attorney and present it.The only thing is, when it gets to a case involvingslot machines, you have to remember to do one thing.You're going to have to train your county attorneyand then train the court to demystify

    • 11:29

      DENNIS BACHMAN [continued]: what this slot machine is.Because everybody, there's so much mystery around that slot.They're going to go, oh, yeah, but it's gottahave something else that causes this.You have to demystify the way it worksand the fact that it is nothing more than a computer,

    • 11:51

      DENNIS BACHMAN [continued]: and it's going to go through this particular actionto cause this reaction.In Kansas, we have some specific chargesthat we can file that have to do with gaming.And in most states, if they have casinos,they've actually put some statutes in place

    • 12:12

      DENNIS BACHMAN [continued]: to cover those.And, usually, they're property crimes,and they don't carry a very stiff penalty.But in other states that want to really protect their revenues,they have put some stiff penalties in place

    • 12:34

      DENNIS BACHMAN [continued]: to make sure people don't do gaming crimes.So it really varies depending on the stateand how they are protecting their particular gamingactivity.

    • 12:54

      DENNIS BACHMAN [continued]: One of the ways that our field is going to changeis how it's going to handle the millennials.The way the game works now, they're actually set up morefor people my age and older.

    • 13:14

      DENNIS BACHMAN [continued]: The millennials are more gaming-oriented,there are more gamers.And they're going to have to change the gamingto accommodate that, but at the same time,to get a continuous flow of play that requires placing coins

    • 13:35

      DENNIS BACHMAN [continued]: in a machine.Let's admit it, if you don't have a constant flow of coinlike you do with the current machines,there's not any money in having gaming.So they're going to have to find a way that allowsboth functions to take place.So you're going to have to have the interaction, but still

    • 13:58

      DENNIS BACHMAN [continued]: the need to put the money in the machines.And that's going to probably take a couple of things.One of them is the play interaction,but it's also going to be mobile gaming.They can't be tied to that machine.

    • 14:19

      DENNIS BACHMAN [continued]: A lot of times they like being able to move around,they like to be able to go from spot to spot.You're going to see mobile gaming devices.That's going to be wireless gaming.One of the things I would say, and Iwould do this in any part of the criminal justice system,

    • 14:40

      DENNIS BACHMAN [continued]: keep information technology in your training.Because I've used it all the way through my training.When I was in the probation and parole boat, I used databases.I build them.They help me a lot all the way through.

    • 15:02

      DENNIS BACHMAN [continued]: When I was in the Topeka Police Department,I was in criminal intelligence, built databases and workedwith different systems.So having that background helped meall the way through my career.And right now I'm seeing a lot of people that are coming in

    • 15:26

      DENNIS BACHMAN [continued]: and they're having problems with some very basic IT work.And I'm really going, you're going to need this.And having a good foundation would help you.So in my field that I'm in now, it's essential.

CJ Careers: Electronic Security

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Abstract

Dennis Bachman discusses electronic security and security in casinos. Casino electronic security focuses on slot machines and surveillance of gaming machines. Bachman describes his career path, misconceptions about his job, and ways people cheat the gaming system.

CJ Careers: Electronic Security

Dennis Bachman discusses electronic security and security in casinos. Casino electronic security focuses on slot machines and surveillance of gaming machines. Bachman describes his career path, misconceptions about his job, and ways people cheat the gaming system.

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