A Manager's Case Study - follow-up

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    Auto-Scroll: ONOFF 
    • 00:00

      [MUSIC PLAYING]

    • 00:06

      JENNIFER: Hey, Kathy.Hello, how are you?

    • 00:09

      KATHY: Hello.

    • 00:10

      JENNIFER: I'm absolutely curious.We haven't spoken in a number of months.So I'm not quite sure what took placeor what didn't, and it doesn't matter.Either way, it's great.So talk to me.Did the hard conversation take place is my first question.

    • 00:25

      KATHY: So the hard conversation that wetalked about did not take place.And I'm really happy that it didn't.It was just so helpful to our conversationto help frame what really my issue wasand just what made this hard conversation particularly hard.

    • 00:42

      JENNIFER: OK.Well, perfect.So let's actually dig into that.Give me some of the thinking behind the choice there.

    • 00:50

      KATHY: After we had our conversation,I realized that the hard conversation that I wantedto have was bigger than this one person.And I really needed to do some more thinking and some morereflection around just what some of the challengesare, not just for this one particular coach,

    • 01:11

      KATHY [continued]: but for groups of coaches that are strugglingto make sense of what it means to coach on modelbut do that authentically.

    • 01:20

      JENNIFER: OK, so you made choices on the timingand that it was a bigger issue.When you found out-- and this is so common, and I thinkthis happens a lot-- that the hard conversationcan't happen with the individual.It's a far greater system question--

    • 01:34

      KATHY: Yeah.

    • 01:35

      JENNIFER: --or group question.It's great to just sort of know you'vegot to step back and kind of wonder when that mightbe the best choice of conversation to have.Has that thinking sort of moved forward?Are you making in any sort of other mappings?

    • 01:54

      KATHY: Absolutely.I mean, just even the conversationin using the outcome map really helped to kind of framewhat are the issues here.I mean, I have a having hard conversationsfolder on my desktop, OK?When it comes to outcome mapping,

    • 02:15

      KATHY [continued]: I'm like, oh, let's go to videotape.I'm going to do my preparation, which is justso helpful because it just seems like hard conversations happenway more frequently than I would like them to be.But I think it's really important to--

    • 02:30

      JENNIFER: Yeah, I know.

    • 02:31

      KATHY: The thinking part around itbefore we go into the conversation.When I see that I have to have a hard conversation,I immediately get my folder out, and Istart using the outcome map, drafting

    • 02:54

      KATHY [continued]: how I want to frame the conversationbecause essentially the framing piece.It's the beginning of the conversationbecause there's lots of conversation thatcomes after that beginning piece,but it's really like, how do we set this conversation upfor success?And in the same way that, as an educator,

    • 03:14

      KATHY [continued]: when we go into a classroom we wantto set up the learning space for success.That's essentially what happens with that preparation process.And so in that way, it feels really familiar as an educator.So I get my frame out, and I start plugging away.And a lot of times it's around looking for other resources.

    • 03:36

      KATHY [continued]: Around, OK, so what is the problem here?What is the language that I want to frame this problem with?So going back to the California standardsfor the teaching profession, for example,as one point of reference, so that it becomes this sharedlanguage that is professional, and that

    • 03:56

      KATHY [continued]: is authentic to our relationship, right?So it's not like, this is coming out of nowhere.This is the language that we sharethat's in our evaluation, that's familiar,and it's a kind of springboard.So preparation is key.

    • 04:13

      JENNIFER: Yeah, absolutely.Thank you so much.I so appreciate following up with you.I hope I see you soon.You're doing things that teach me,and I'm really glad that we had a chance to talk.

    • 04:25

      KATHY: Jennifer, thank you so much.I feel like having hard conversations hasbeen a complete game changer, so Iknow that it just is so helpful to have that frameand gives me so much more confidencegoing into these conversations.

A Manager's Case Study - follow-up

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Abstract

Jennifer checks in with a manager about the hard conversation planning they did together.

A Manager's Case Study - follow-up

Jennifer checks in with a manager about the hard conversation planning they did together.

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