• Summary
  • Contents
  • Subject index

The SAGE Handbook of Tourism Management is a critical, state-of-the-art and authoritative review of tourism management, written by leading international thinkers and academics in the field. With a strong focus on applications of theories and concepts to tourism, the chapters in this volume are framed as critical synoptic pieces covering key developments, current issues and debates, and emerging trends and future considerations for the field. Part One: Approaching Tourism Part Two: Destination Applications Part Three: Marketing Applications Part Four: Tourism Product Markets Part Five: Technological Applications Part Six: Environmental Applications This handbook offers a fresh, contemporary and definitive look at tourism management, making it an essential resource for academics, researchers and students.

Tourism Distribution and Intermediaries
Tourism Distribution and Intermediaries
Nevenka Čavlek
Introduction

Tourism operates in a complex and ever-changing environment that is reflected in the ever-changing tourism system with ever-changing players. Thus, the only constant is change, or even a whole complex of changes. The question naturally arises of how the constituent parts of the tourism system adapt to these changes. The simple answer is by being innovative.

Despite some previous stereotypical opinion that innovation in services is less frequent (Hjalager, 2010), if traditional travel and tourism intermediaries (travel agencies/retailers and tour operators/wholesalers) come under the focus of research, one can easily see many examples of inventions and innovations. If this were not the case, would it be possible for the oldest and best-known ...

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