- Subject index
The first volume in The SAGE Handbook of Industrial, Organizational and Work Psychology introduces key concepts in personnel and employee performance from cognitive ability and the psychological predictors used in assessments to employee and team values. The editor and contributors present a clear overview of key research in the areas of behaviour change and how to assess individual job performance - making Volume I indispensable for anyone working in or studying Human Resource Management.
Chapter 4: Conceptualization and Measurement of Typical and Maximum Performance
Conceptualization and Measurement of Typical and Maximum Performance
The story of the distinction between typical and maximum performance started with a chance situation leading to a surprising finding (Sackett, 2007): Working on an applied validation study for the selection of supermarket cashiers, Sackett, Zedeck, and Fogli (1988) had to handle two versions of their criterion-measure, i.e., the speed and accuracy with which supermarket cashiers processed items. At that time, only some supermarkets already used electronic cashier systems that enabled the researchers to assess cashiers’ performance in an automatic and discreet manner over the course of days and weeks. Other supermarkets hadn't yet installed such equipment and consequently, Sackett et al. had to rely on supervisors ...