• Summary
  • Contents
  • Subject index

The first volume in The SAGE Handbook of Industrial, Organizational and Work Psychology introduces key concepts in personnel and employee performance from cognitive ability and the psychological predictors used in assessments to employee and team values. The editor and contributors present a clear overview of key research in the areas of behaviour change and how to assess individual job performance - making Volume I indispensable for anyone working in or studying Human Resource Management.

Counterproductive Work Behaviors
Counterproductive Work Behaviors
Brittany K. MercadoStephan DilchertCasey GiordanoDeniz S. Ones
Introduction

In every organization, some employees engage in harmful behaviors that detract from organizational effectiveness rather than advancing it. These counterproductive behaviors, which take many forms and can be motivated by a wide variety of factors, greatly impact individuals, organizations, and economies. Although precise data are unavailable and surveys are notoriously deficient, credible conservative estimates place the combined annual impact of various counterproductive behaviors in the billions of dollars for the US alone (see Allen, 1983; Bennett & Robinson, 2000). Estimates of the impact of narrow forms of these behaviors further illustrate their detrimental effects; employee retail theft alone results in estimated losses of $41 billion worldwide annually (Centre for Retail Research, 2011), and ...

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