Summary
Contents
Subject index
This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.
Introduction to Intercultural/International Conflict
Introduction to Intercultural/International Conflict
The study of intercultural/international conflict is a daunting task. Complex explanatory factors exist on multiple levels of intricacy. On the macrolevel, sociopolitical ideologies, globalization, and shifting cultural values can influence and shape conflict beliefs and standards and also scripts and frames enacted through various filtered communication channels. On the microlevel, individuals have developed different routines or capacities in managing a particular conflict situation with different astuteness or competence levels.
Cultural members from polarized identity communities often have contrasting images of how conflict should be properly handled and how conflict goals should be effectively attained. We define intercultural conflict in this essay as the implicit or explicit emotional struggle between persons of different cultural communities over perceived or ...
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