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Zero Defects
Zero Defects (ZD) is a quality improvement program developed by Philip B. Crosby (1928–2001) in the beginning of the 1960s. This entry presents and discusses the historical background, the theory behind the program, and its contents, and it ends with a short conclusion section. The entry reflects on Crosby’s ZD by relating his theory and approaches to the relatively new research area of mindfulness, which focuses on people’s awareness and lack of attention, among other things.
Background
Crosby was the first to discover the power of increased attention in a company setting. In the beginning of the 1960s, he was a quality manager in Martin Company, Florida, which produced missiles for the U.S. military. However, at that time, the company was not very successful, as the defect ...
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