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Generic Competency Dictionary
Generic competency dictionary
Seema Sanghi

Table 8.1 shows the dictionary of various competencies and the related behaviour indicators. The starters can use this off-the-shelf and further customize it for the organization's various positions while developing their own model.

Table 8.1: Generic Competency Dictionary
Customer Partnership Relationship Management
  • Negotiates requirements
  • Manages needs and expectations
  • Builds effective alliances
  • Maintains personal contact
  • Uses formal and informal communication
  • Builds respect and trust
  • Follows-up with customers
  • Focuses on long-term relationship
Business Focus
  • Focuses on customer requirements
  • Finds ways to improve service
  • Understands client's business
  • Considers customer perspective
  • Balances technology and customer requirement
  • Prioritizes business requirements
  • Stays abreast ...

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