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Fredric M. Jablin, Vernon D. Miller & Patricia M. Sias

In: The Employment Interview Handbook

Chapter 17: Communication and Interaction Processes

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Communication and Interaction Processes
Communication and interaction processes
Fredric M.Jablin
Vernon D.Miller
Patricia M.Sias

Almost any description of the employment interview includes the term process. Exactly what is a process? At its most fundamental level, a process is a “pattern that is seen in reference to time” (Monge, Farace, Eisenberg, Miller, & White, 1984, p. 22). Thus, for example, scholars often refer to the interview as a process in their descriptions of interviewers' and applicants' question-asking and -answering patterns (e.g., Jablin & Miller, 1990), as well as in terms of the impressions and judgments of each interview party with respect to suitability of employment (e.g., Jablin & McComb, 1984; Kinicki & Lockwood, 1985; Sackett, 1982). Others use the term process when they describe the progression of steps involved in ...

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