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William L. Tullar & Paula R. Kaiser

In: The Employment Interview Handbook

Chapter 16: Using New Technology: The Group Support System

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Using New Technology: The Group Support System
Using new technology: The group support system
William L.Tullar
Paula R.Kaiser

For more than 30 years, interviewing research has indicated that the use of multiple interviewers is a promising approach for improving interview reliability and validity (see Mayfield, 1964). The use of multiple interviewers (panel or serial) may benefit the interview through several means. First, sharing their different perceptions may help interviewers to reduce or eliminate irrelevant inferences they make that are not job related (Arvey & Campion, 1982). Second, the sharing of different perceptions may help to eliminate idiosyncratic biases among interviewers (Hakel, 1982). Third, there is a range of information and judgment that different interviewers may contribute that may lead to more accurate predictions (Dipboye, 1992). Fourth, using more ...

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