- Subject index
The Handbook of 21st Century Management provides authoritative insight into the key issues for students in college or corporate courses with a particular emphasis on the current structure of the topic in the literature, key threads of discussion and research on the topic, and emerging trends. This resource is useful in structuring exciting and meaningful papers and presentations and assists readers in deciding on management areas to take elective coursework in or to orient themselves towards for a career. Indeed, familiarity with many of the topics in this Handbook would be very useful in job interviews for positions in business.
Chapter 43: Business Process Outsourcing Management Issues
Innovation is an essential and enduring aspect of any human enterprise. Management of contemporary organizations is no exception. Amidst globalization and technological breakthroughs, the industrial economy that dominated the 20th century is slowly but steadily giving way to an information or knowledge economy. This new economy is characterized by a rapidly globalizing world, radical technological advancements, hyper competition, ever-changing business and management models, and associated constant change and uncertainty. Revolutionary technological developments in information technology, communications, production, and infrastructure have made it possible to produce goods and services in one part of the country, region, or indeed the world, for consumption in another part.
Accompanied by these changes, business process outsourcing (BPO) has quickly emerged as a ...