- Subject index
The Handbook of 21st Century Management provides authoritative insight into the key issues for students in college or corporate courses with a particular emphasis on the current structure of the topic in the literature, key threads of discussion and research on the topic, and emerging trends. This resource is useful in structuring exciting and meaningful papers and presentations and assists readers in deciding on management areas to take elective coursework in or to orient themselves towards for a career. Indeed, familiarity with many of the topics in this Handbook would be very useful in job interviews for positions in business.
Chapter 11: Organizational Crisis Management in the Post-9/11 Business Epoch
The financial scandals of the new millennium, as well as stories of how businesses suffered in the devastating aftermaths of the September 11, 2001, terrorist attacks and the Gulf Coast hurricanes, have created a renewed interest in organizational crises and their management. Images of the crooked “E” sign being removed from Enron's headquarters in Houston, Jimmy Dunne's determined face on CNBC when he announced that Sandler O'Neill and Partners would remain in business despite the World Trade Center attacks, and the flooded businesses in the French Quarter of New Orleans have become poignant reminders that powerful events can overwhelm the resources of today's organizations. They can cause loss of life, ...