- Subject index
This major international handbook provides a complete review and guide to past and present knowledge in this essential field of inquiry. Assembling an outstanding team of scholars from around the world, it comprehensively explores the current state of the art in academic thinking and the current structures and processes for the administration of public policy following this period of rapid transformation and change.
Chapter 2: Measuring Public Sector Performance and Effectiveness
In many nations, human resource management -personnel or civil service in the old terminology — has changed profoundly in the past decade. From a theoretical perspective, the management of public employees and the institutions of the public service have moved from being treated as atheoretical and mechanistic add-ons to the machinery of government to new identities as powerful institutions in their own right, from bland personnel systems to highly valued human capital management endeavors, and from neutral bureaucracies to primary targets of policy change and reform.
Structure has changed and continues to change as well. The rigid, centralized, rule-bound structures commonly associated with traditional civil service systems, have morphed in highly reformed nations into more decentralized, flexible systems, which place ...