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Resolving Conflict
Resolving conflict
Resolving Conflict

Conflict and the potential for conflict exists in all human relationships, including the employment relationship. Historically and contemporaneously, various approaches to and methods for resolving employment relationship conflict have been developed. How effective are these approaches and methods in actually resolving employment relationship conflict? That is the focal question addressed in this chapter, which is organized as follows. Section 1 briefly identifies key sources of employment relationship conflict, section 2 discusses main approaches to resolving employment relationship conflict, section 3 analyzes leading theories of employment relationship conflict and conflict resolution, section 4 examines both older and newer forms of employment conflict resolution and evidence of their effectiveness, and section 5 considers future directions for employment conflict resolution research. In these respects, ...

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