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Discipline and Grievances
Discipline and grievances
Introduction

At first glance, the topic of discipline and grievances may seem narrow and, perhaps, far removed from the pressing issues facing senior HR executives. Further, interest in disciplinary and grievance procedures has historically been greatest within traditional industries with a significant union presence (Colvin, 2003). Our topic for this chapter often suggests images of progressive discipline and active representation of employees by union officials. And such images seem far removed from life within many knowledge-based or more entrepreneurial organizations. For many such firms, greater emphasis is placed on developing processes that encourage commitment to organizational goals, flexibility, and the development of valued competencies – processes that both allow for competitive advantage and minimize the need for discipline and grievances (Cappelli, ...

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