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Chapter 8: Managing Interpersonal Conflict: The Mediation Promise
Managing interpersonal conflict is one of the most significant challenges facing parties involved in significant interpersonal relationships. Pioneering research by Gottman (1979) and others (Notarius & Markman, 1993) illustrates the importance of married couples' being able to manage their own differences in the course of developing a healthy, enduring relationship. Yet, this task often proves very difficult given the complexities of modern life. When parties fail in their efforts to manage their own differences, as in the course of a divorce or a neighborly dispute, they often turn to some kind of third-party intervention, the most common and well-institutionalized form of which is mediation.
The past two decades have witnessed a dramatic proliferation of mediation ...