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Chapter 11: Individual and Interactive Processes in Organizational Conflict
Organizational conflict is ubiquitous, as are written works about it. These written works are scattered and fragmented across disciplines, however, and most do not offer a central focus on communication. In addition, most large works about organizational conflict offer a focus on negotiation processes, often with a prescriptive bias. Following a review of conceptual issues, this chapter focuses on communication in providing a review and critique of the communication literature on organizational conflict. Although the literature from scholarly journals in the field of communication is the focus of this review, publications from other fields' journals are included when the articles have a particular communicative focus.
Many works on organizational conflict have focused primarily ...