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Organizational Conflict
Organizational conflict

Unresolved and poorly managed conflict in organizations is costly. One classic study estimated that managers spend 20% of their time managing conflicts (Thomas & Schmidt, 1976). Today, there is no reason to think that conflict is less prevalent than 30 years ago, and perhaps it is even more frequent because of a fast-paced and global marketplace. In addition, poorly managed conflict is expensive for organizations. One online resource allows an individual to estimate the indirect and direct costs of a conflict (Dana, 2005). The relevant cost factors include wasted time, reduced decision quality, loss of skilled employees, restructuring, sabotage/theft/damage, lowered job motivation, lost work time, and health costs. These factors do not even include the costs of litigation, which can run into ...

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