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Smart Agents and Organizations of the Future
Smart agents and organizations of the future
Kathleen M. Carley

As we move to the twenty-first century, technologists point to the rapid changes in social and organizational activity that are expected to result from advances in computational technology. There can be little doubt that technology is altering organizations. Artificial agents such as webbots, robots and electronic shoppers are joining humans and organizations in the ranks of the smart agents that ‘work’ in and among organizations. Computers are coming to control, or are involved in the operation of, everything from the office and home environment to routine purchases to strategic organizational decisions. As computers become embedded in every device, from pens to microwaves to walls, the spaces around us become ...

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