• Summary
  • Contents
  • Subject index

The Handbook of Gender and Work provides a comprehensive overview and synthesis of the literature and knowledge about gender and work. It equips the reader with a solid understanding of where we stand on gender and work issues and what the next directions for research and assessment will be. Under the skilled leadership of editor Gary N. Powell, an outstanding group of multidisciplinary and international researchers and scholars deliver their summary and analysis of current research and their views on how gender and work intersect along a variety of societal, economic, interpersonal, and organizational paradigms.

Gender and Service Delivery
Gender and service delivery
Barbara A.Gutek, BennettCherry, and MarkusGroth

In his forecast about the postindustrial society, Daniel Bell (1976) provides a brief historical summary of the nature of work. When the United States was an agrarian society, farmers struggled against the physical environment. As manufacturing replaced farming in the industrial era, people wrestled with and mastered machines to produce goods. In the postindustrial (service) society that Bell predicted, he noted that people would simply have to deal with each other rather than with the land or with machines. That postindustrial society based on services rather than manufacturing or farming is now upon us.

Service is a broad category covering work that does not produce either a tangible durable product or foodstuffs. It ranges from ...

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