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Barbara A. Gutek, Bennett Cherry & Markus Groth

In: Handbook of Gender & Work

Chapter 4: Gender and Service Delivery

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Gender and Service Delivery
Gender and service delivery
Barbara A.Gutek, BennettCherry, and MarkusGroth

In his forecast about the postindustrial society, Daniel Bell (1976) provides a brief historical summary of the nature of work. When the United States was an agrarian society, farmers struggled against the physical environment. As manufacturing replaced farming in the industrial era, people wrestled with and mastered machines to produce goods. In the postindustrial (service) society that Bell predicted, he noted that people would simply have to deal with each other rather than with the land or with machines. That postindustrial society based on services rather than manufacturing or farming is now upon us.

Service is a broad category covering work that does not produce either a tangible durable product or foodstuffs. It ranges from ...

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