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John Towler

In: Handbook of Counselling in Organizations

Chapter 10: Managing the Counselling Process in Organizations

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Managing the Counselling Process in Organizations
Managing the counselling process in organizations
John Towler

Managing the counselling process in organizations requires considerable diligence and expertise on the part of the counsellor, who needs to be a manager, a consultant, a counsellor who uses brief therapy interventions, a negotiator, a publicizer, a monitor of professional issues and an assessor for both the organization and the individual. The job description should always include ‘the ability to laugh at self and others’! The role is demanding as counsellors need to:

  • Juggle with their multi-faceted roles.
  • Work to maintain the dynamic focus within clearly defined contracts.
  • Work to maintain boundaries and accountabilities.
  • Inform themselves and the organization of how all the parties interact and affect each other.
  • Ensure regular and sufficient supervision for themselves.

Because the situation ...

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