Emotional Intelligence

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  • The ability to perceive and manage one's emotions and to get along with others. The term first appeared in the work of Payne (1985), was further researched by Salovey and Mayer (1990), and was popularized by Goleman (1995). Although it originates within one's self, emotional intelligence (EI) is expressed when interacting with others. EI has four facets: (1) sensing (internal, physiological, and cognitive) and naming one's own feelings (external, learned from social cues); (2) recognizing behaviors associated with emotions; (3) managing or manipulating one's own emotional behavior; and (4) manipulating, influencing, or controlling the emotions of others. These facets are not in stages and are not inherently positive or negative. They occur concurrently and require constant cognitive processing. For more information, see Goleman (1995), Mayer ...

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