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  • An attitude that is characterized by difference in an exchange of communication between two or more people. Situations in which defensiveness can occur are from miscommunication over intended meaning or confusion over relayed information between the parties involved in formal or informal contexts. Conflict management strategies can be employed to work through the divergence, either in work or in personal situations. Interpersonal communication models focus on exploring the influences of gender, race, and class on the defensive individual, as well as the situational components that have contributed to the defensiveness mode. These tactics seek to achieve negotiation and positive decision making among the parties in conflict. Defensiveness is generally considered to be a negative mode of communication that is marked by hostility and self-protectiveness that ...

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