Conflict (Communication)

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  • Disagreement in goals, which causes discord, leading to physical, psychological, social, or other forms of attack. This discord may be real or imagined, but any conflict situation involves a real perception. Conflict can occur between individuals or within individuals. In politics, conflict can lead to violence, oppression, war, or revolution. Conflict can result in stress in organizations. A clash of interests and values can lead to conflict. Kenneth Thomas and Ralph H. Kilmann identified five basic ways of addressing conflict. (1) Avoidance is to avoid or postpone conflict by ignoring it, changing the subject, and so forth. Avoidance can be useful as a temporary measure to buy time or as an expedient means of dealing with a very minor, nonrecurring conflict. (2) Collaboration is working ...

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