Role Conflict (Public Administration)

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  • A conflict that occurs when a contradiction arises between two or more roles, which are sets of expectations attached to a particular status in a social system. How a priest or boss or police officer is supposed to act is clear to most of us, and so is how we should act, generally, with respect to them. Everyone plays several roles in their daily lives, and different roles may present incompatible demands. A “boss” just up from the ranks is still a “friend” to his or her former workmates and current “subordinates.” When the new “boss” has occasion to discipline an employee toward whom he or she would be indulgent as a “friend,” a conflict between roles arises whose resolution is accompanied by considerable stress ...

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