Formal Communication System

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  • The network of communication activities, personnel, documents, and other artifacts within an organization. These may include (but are not limited to) organizational newsletters, in-house journals, training films, bulletins, plans for meetings, training sessions, video archives, communi cation officer(s), memos, calendars, schedules, motivational posters, telecommunication protocols, financial documents, instruction manuals, as well as various forms of communication hardware—telephones, VCRs, computers, and fax machines.

    Formal communication systems within organizations typically follow two trajectories: vertical and horizontal. The latter entails much of the above but may also include oral transmission of organizational information. For example, an employee may have the duty to inform fellow employees of a new directive or policy; an employee may be responsible for updating the organization's Web site to keep all members abreast of meetings, ...

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