SAGE Video Help
Click here to see SAGE Video help pages.
SAGE Knowledge Help
Information for librarians on SAGE Knowledge can be found in the following documents:
A mapping file showing URLs for both the old and new platform.
SAGE Business Cases Help
Q: What will happen to my COUNTER reports during the dual access period for SAGE Knowledge?
A: You can find answers in our Technical Support Information.
Q. What COUNTER 4 reports are available for SAGE Knowledge?
A. We are offering the following COUNTER 4 reports:
Book Report 2 (BR2): Successful Section Requests by Month and Title
Book Report 3 (BR3): Access Denied to Content Items by Month, Title and Category
Platform Report 1 (PR1): Total searches, result clicks, and record views, by month and platform (Across SK)
Multimedia Report 1(MR1)
Q: What is the difference between COUNTER 3 and COUNTER 4?
A: COUNTER 4 is the newest standard in usage reporting for journals, databases, books, and multimedia content. It is the most significant release since v.2 and includes changes to existing reports, as well as introducing new reports:
Gold Open Access Report
Access Denied Reports
Year-of-Publication (YOP) Reports
SUSHI Performance Guidelines
Select Time Range for Reports (Month / Year)
For a complete list of all new reports and required changes for publishers, please refer to the COUNTER website and documentation.
Q: Are COUNTER 4 reports subscription-sensitive?
A: Yes, all reports are subscription-sensitive. If you are trialing a resource during the time period of the report, that resource will appear in your report.
Q: Where can I learn more about COUNTER 4 reports and terminology?
Q: Why are some of my COUNTER 4 reports returning zeroes?
A: Fields should only contain zeroes if there was no usage during that time period. You may be seeing zeroes because your access to the title expired at some point during the time period (or if your free trial period ended), or if usage occurred the day the report was pulled (reports refresh with new data each day). If you believe there are errors on your report, please contact us.
If your question is not answered above, please contact us: firstname.lastname@example.org.
SAGE Knowledge MARC records are available from Secure Centre to download. In addition, you can download a custom KBART file and upload it to your knowledge base. Please contact SAGE Online Support if you need assistance.
For more information about SAGE's MARC Record policy, please visit our MARC Record Help Page.
You can download subscription sensitive MARC records from your account admin Secure Center. More information can be found on the MARC Record Help Page.
For information about SAGE Knowledge accessibility resources visit SAGE Knowledge accessibility Statement.
To request a VPAT or for general enquiries please contact email@example.com.
Viewing PDF downloads requires a PDF reader, such as Adobe Acrobat Reader.
University alumni may have access to the content hosted on SAGE and CQ Press platforms through their university library, based on their university's current and active holdings. All alumni registered with subscribing or purchasing libraries will be able to access these resources, including more than 1,000 scholarly and professional journals at no extra fee.
University libraries already support current students and scholars with access to online resources through both on-site and remote services. This license extends this offering to alumni via IP address, ATHENS, or SHIBBOLETH through the institution’s account. SAGE does not have the information or systems necessary to authenticate an individual as being an alumnus of a particular institution. Because of this, institutions will need to manage the authentication process and provide alumni with a route through the institutional IP network or with an ATHENS or SHIBBOLETH profile. Please contact your designated sales representative with any questions.