Tri-Cities Community Bank: BSC Development (A)

Tri-Cities Community Bank: BSC Development (A)

  • Case
  • Teaching Notes
  • Supplementary Resources

The Tri-Cities Community Bank case is based on a two-year balanced scorecard implementation at a medium-sized regional bank. The time horizon, scorecard measures, financial data, and branch interviews closely parallel the actual implementation. The case requires students to develop scorecard relationships, analyze outcomes, and make recommendations for successful scorecard implementations. The case can promote a rich class discussion because students may develop many acceptable causal chains. The data analysis, however, should lead students to the same conclusion about the success of the implementation

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