- Teaching Notes
Employee turnover continues to represent one of the most significant challenges faced by the restaurant industry. Management should find solutions that lead to low turnover. Darden is a company that continues to record low turnover rates and has been recognized for the positive work environment. To get an inside look at how they do so, this case study was conducted by interviewing a service manager at the restaurant unit within Darden. The factors identified were hiring practices, monetary rewards, training policies, flexible scheduling, burnout prevention, and fun working environment. Restaurateurs are recommended to use these factors to reduce turnover rate.