Timeshare Industry Leadership and Human Resource Implications of Employee and Guest Satisfaction

Timeshare Industry Leadership and Human Resource Implications of Employee and Guest Satisfaction

  • Case
  • Teaching Notes
Abstract

Kalalau Timeshare/Vacation Ownership Inc. was founded in 2001 and currently owns, operates and manages 30 resorts across 8 states in the US. At the annual strategic conference the CEO of Kalalau Timeshare/Vacation Ownership Inc. wants a closer examination of a few key factors associated with company performance; employee satisfaction, customer satisfaction and facilities maintenance. Students are asked to examine the data on employment and staff satisfaction and make strategic recommendations for how Kalalau Inc. should proceed.

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