Process Theories of Motivation Inside Tour Operations Staff

This case provides a platform for instructors to engage in meaningful dialog with students on the topic of work motivation. Using Vroom’s Expectancy and Adam’s Equity Theory, readers encounter the dynamic relationships of four employees in a Professional Bowlers Association tour setting and examine how individual motivation can be a process that is informed by perceptions employees have. In particular, two characters, Shelley and Andy, begin to slowly experience an erosion of workplace morale and motivation as a function of the deteriorating relationships detailed in the case. Students then use theory to suggest a response that would be appropriate for the supervisor.