People Operations at Mozilla Corporation: Scaling a Peer-to-Peer Global Community

People Operations at Mozilla Corporation: Scaling a Peer-to-Peer Global Community

  • Case
  • Teaching Notes
  • Supplementary Resources
Abstract

The Mozilla case study describes Debbie Cohen’s, Vice President and Chief of People, key initiatives in a software entity that was one of the pioneers of the “open source” movement. The case study showcases Mozilla’s unique culture of distributed decision-making and delegated leadership – it has a small staff of over 1,100 and millions of volunteers around the world. The case also showcases Cohen’s innovative, yet tailored, talent strategy for Mozilla, and implementation of a series of initiatives related to compensation, onboarding, and development. The case study concludes in April 2013, when Cohen is able to reflect on her time working at such a unique and some would say “cultish” organization.

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