Overbooking Debacle at United Airlines, Inc.

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Thompson S. H. Teo & Vivien K. G. Lim

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  • Author Bio

    Thompson S. H Teo is an associate professor in the School of Business and the School of Computing (by courtesy), National University of Singapore, Singapore. His research interests include knowledge management, sustainability, e-government, and technology adoption. Thompson has served as Senior Associate Editor for the European Journal of Information Systems, Editorial Review Board Member for IEEE Transactions on Engineering Management, and Regional Editor (Asia and Pacific) for the International Journal of Information Management. He is currently serving as Associate Editor for Information & Management, Communications of the Association for Information Systems, and Omega, as well as an Editorial Board Member for MIS Quarterly Executive. He has co-edited four books on information systems and is a four-time winner of the Society for Information Management (SIM) Paper Competition. He won the Best Associate Editor Award 2017 from the Communications of the Association for Information Systems.

    Vivien K. G. Lim is a professor of management in the Business School, National University of Singapore. She received her PhD in Organizational Behaviour from Katz Graduate School of Business, University of Pittsburgh. Vivien was editor-in-chief of Applied Psychology: An International Review, and served on the editorial boards of Journal of Management and Academy of Management Perspectives. She is a recipient of numerous research and teaching awards. Her research interests focus on impact of information technology on work, workplace deviance, job insecurity, and ageing. She had published in Academy of Management Journal, Journal of Applied Psychology, Journal of Personality and Social Psychology, Journal of Organizational Behavior, Journal of Vocational Behavior, and Human Relations, among others. Her research has been cited by media such as The Straits Times, The Globe and Mail, Chicago Tribune, Wall Street Journal, and Los Angeles Times, as well as radio and TV channels such as CBS and ABC networks.

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