This case describes the impact of the National Health Service’s wait-time target on the performance of Cambridge University Hospitals. The target stipulates that 95 percent of patients presenting to the Accident & Emergency department should be discharged within four hours of arrival. – The case describes the arc of a patient’s journey from arrival to discharge, the way that each patient’s encounter is documented in the electronic medical record, and the hospital’s approach to improving performance on this target.
Improving Wait Times at the Cambridge University Hospitals’ Accident & Emergency Department
- Author: , &
- Publisher:University of Cambridge, Judge Business School
- Publication year:2017
- Online pub date:
- Discipline: European Business, Operations Management, Health Care Management
- Contains:Teaching Notes
- Length:3,475 words
Region:Northern EuropeIndustry:Human health activitiesOrganization:fictional/disguisedOrganization Size:Originally Published In:2017) Improving wait times at the Cambridge University Hospitals’ Accident & Emergency. Cambridge, UK: University of Cambridge, Judge Business School., , & (Type:Online ISBN:9781526439185Copyright: University of Cambridge, Judge Business School. © 2017. All rights reserved.