ICT and Innovation in the Emergency Care Sector of Crete

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Angelina Kouroubali, Panos Constantinides & Michael Barrett

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  • Author Bio

    Michael Barrett is Professor of Information Systems & Innovation Studies at Cambridge Judge Business School and a Fellow of Hughes Hall at the University of Cambridge.

    Michael received a BSc from the University of the West Indies, an MSc from the University of Ottawa and a PhD from the University of Cambridge.

    Michael is a member of the Steering Board of the Cambridge Service Alliance and a member of the Management Executive Group of the Collaborations for Leadership in Applied Health Research and Care at Cambridge University. He has served as Director of Programmes and as Director of the Innovation, Strategy & Organisation Programme at Cambridge Judge Business School. He is Co-Editor of a Special Issue of MIS Quarterly on Service Innovation in a Digital Age, Senior Editor of Information & Organization and Senior Editor of the Journal of the Association of Information Systems. Michael has served as an Associate Editor of MIS Quarterly, Information Systems Research and is a member of the Editorial Board of Organization Science. He has contributed to articles in The Economist, The Times, and The Financial Post, and has served as an external examiner at Oxford University, the University of Edinburgh and the London School of Economics.

    Michael has worked as an industrial engineer for Colgate Palmolive and won the Most Valuable Employee award for consulting and business development at Oracle Canada. He continues to work closely in research and executive education for a number of organisations, including Bank of China, China Mobile, BT, IBM, HP, PricewaterhouseCoopers, Coventry Building Society, Shell Exploration, and the World Health Organization.

    Michael is currently an implementation theme co-lead on a CLAHRC (Collaborations for Leadership in Applied Health Research and Care) multidisciplinary grant with the Department of Psychiatry, Engineering Design, and Public Health. The focus of this research in mental health is enabling service innovation through knowledge exchange. He is also the School's sponsor of the business models work on complex services in the Cambridge Service Alliance. He is also passionate about the use of mobile and other information technologies for business model innovation in emerging economies. Michael has researched the role of collaborative innovation between large and small hi-tech firms in the development of MPESA for financial inclusion in Kenya. He was recently commissioned by the World Bank to co-author a report on the use of information technologies, for improving access and affordability of rural workers in agriculture.

    Michael has held visiting appointments at MIT (2006) and the London School of Economics (2000). Prior to joining Cambridge Judge Business School, he was an assistant professor in information systems at the University of Alberta (1996–2001), and an Adjunct Professor at the International Institute of Qualitative Methodology (1999–2001), also at the University of Alberta.

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