English-Only: One Hotel's Dilemma

English-Only: One Hotel's Dilemma

  • Case
  • Teaching Notes
Abstract

The Human Resource Manager of a hotel in downtown Minneapolis, Minnesota makes a significant change in employee handbook policy so that the main language spoken by hotel staff members is English. This was brought about due to several customer complaints surrounding the use of Spanish between Hispanic employees. This case study examines the effects that this change in policy has on employee relations and retention.

You are not authorized to view Teaching Notes. Please contact your librarian for access or sign in to your existing instructor profile.
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles