- Teaching Notes
An experienced food service professional stated, “for the past 30 years in food service, I always said that if you ‘have passion,’ you will succeed in our industry”. Recently, that professional has changed that phrase to “are you engaged?” Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day. They are committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being. This case will focus on employee engagement and how a business/company etc. could develop employee engagement programs in the workplace.