Directorate of Education, Delhi

Abstract

The market share of Chartered Cabs is affected by new entrants in Ahmedabad. In addition, their operational costs are soaring due to excessive dry run costs. Due to immense competition, Chartered needs to focus on high service quality delivery and also minimize its operational costs. This case will allow the participants to understand the operational complexities of a cab service provider and also arrive at alternate strategies to minimize costs.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

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Resources

Exhibit 1: Results of class X and XII examinations conducted by CBSE

Results for Class X

Year

No. of students appeared

Pass percentage (%)

1999-00

91422

38.95

2000-01

72278

40.20

2001-02

83086

46.14

2002-03

79069

48.87

2003-04

79330

50.77

2004-05

85479

48.03

2005-06

96551

59.73

2006-07

95309

77.12

2007-08

105332

83.69

2008-09

116054

89.44

Results for Class XII

Year

No. of Students appeared

Pass percentage (%)

1999-00

41828

72.54

2000-01

44044

70.20

2001-02

51560

71.23

2002-03

47849

76.96

2003-04

54341

77.80

2004-05

57616

76.44

2005-06

60570

78.07

2006-07

68915

82.73

2007-08

72205

85.70

2008-09

87176

87.15

Source: Department of Education. (2009). Retrieved May 5, 2010, from http://www.edudel.nic.in/Result_Analysis/2009/Class_X_2009_dt_170609.pdf

Exhibit 2: Information Technology

Strategic architectures

The architecture of the application was designed upon N-tier 1 architecture lending itself to easy maintainability and administration. The entire application was made using .Net 2 technology and SQL server 3 database. At that time, very few companies were working on the latest .Net technology. Besides, the dynamic application was tested for 5000 users of which 1000 were supposed to be concurrent users. Further code optimization and database fine tuning was done on the basis of test reports.

A backup team was kept to bring out new modifications and changes in view of the experiences while the work was done on the application. The maintenance team routinely checked the speed of the download and other things so that the problems could be resolved. Moreover, an intra-departmental MIS Mail system was developed so that feedback from all quarters reach maintenance people in complete detail including the errors, which were dealt with at the earliest.

All the Heads of the school, and the IT Assistants working in Delhi government schools were trained in the use of office management computer software. During the first year, 22,000 person-hours’ training were provided in all, all in-house. Two computer programmers at the headquarters were available on mobile phone to sort out problems occurring during admissions. The Department of Education has developed an IT backbone of around 30 Programmers and Assistant Programmers. All programming for web-based applications is done in-house.

Every Head of school and Branches of Education Department have been provided one web-enabled computer system as well as one IT Assistant. This has made the web-based IT infrastructure possible.

Notes

1. N-tier as in client server systems.

2. Recent technology from Microsoft. Used to write software.

3. A relational database management system (RDBMS) from Microsoft corp. RDMBS is used for storing and administering data.

Source: Records, Directorate of Education

Exhibit 3: Process of Inter School Transfers

The ITA in respect of each subject for the whole directorate shall also be calculated. It will be the endeavour of the department that ITA in any school does not lie either acutely above or much below the over all ITA of the Department. This will be ensured in three phases. The first will be voluntary and the second and third will be compulsory.

First Phase

Applications shall be invited from all the teachers desirous of changing their schools. The applicant will also be asked to give as many options as he likes in decreasing order of preference. He will be encouraged to opt for maximum options in order to ensure his/her being transferring out of a current posting.

Step 1

Prepare a list of all applicants desirous of being transferred to another school in decreasing order of their seniority. Here seniority will be decided by the stay of an individual in a particular school. In case of stay period being the same, the second deciding factor shall be his/her Date of Birth.

Step 2

Allow internally all the transfers to the first choice of the applicants and then calculate the resultant ITA.

Step 3

If the ITA of both the receiving and sending schools lies within the acceptable range, the transfers would be allowed.

Step 4

The residual list after allowing the transfer is again arranged in descending order of their seniority and again the same process would be repeated. But this time, the desired posting will be the second choice.

The same process of step 2 to 4 will be repeated till the last option of all the applicants is exhausted.

Step 5

All the residual applicants who are unable to get a transfer after step 1 to 4 will be informed that their request cannot be carried out.

Second Phase
Step 1

Based on the overall ITA of the Department, a list of surplus teachers in every school shall be made and will be sorted in increasing order of their seniority. Here seniority will be decided by the stay of an individual in a particular school. In case of stay being the same, the second deciding factor shall be his/her Date of Birth.

Step 2

The detailed map containing all the grids shall be supplied to all the schools. All the grids will be of 1 Sq. Km. each and having dimensions one km in length and one km in width. All the teachers will have to locate his/her residence on the map and will indicate in which grid his/her residence lies. The locations of the schools are known to us. Through our GIS Map we are also able to calculate the distance between his place of residence and any school of Delhi. In condition of the teacher not indicating his grid of residence or the teacher living in a neighbouring state his present place of posting shall be considered as a reference point.

Calculation of Distance between two schools: The distance between any two schools shall be calculated by the formula given below.

D = {Z1 (X1 − X2)}2 + {Z2 (Y1 − Y2)}2

  • X1 = Latitude of School 1
  • X2 = Latitude of School 2
  • Y1 = Longitude of School 1
  • Y2 = Longitude of School 2
  • Z1 = conversion factor of latitude difference into Kms X 1.15 to approximate road distance compared to radial distance.
  • Z2 = conversion factor of longitude difference into Kms X 1.15 to approximate road distance compared to radial distance.
Step 3

All the surplus teachers of the above list shall be transferred to the nearest deficit school starting from the first person of the list derived in Step-1. The process can be subject to a maximum distance. Initially it is proposed to be 12 Kms.

Grid : The whole of Delhi has been divided into around 2400 square blocks of 1 Km length and 1 Km breadth. Each square has been given a definite name. The entire set of squares is called grid.

Third Phase

After completion of First and Second Phases, a list of residual posts in deficit schools shall be made. It will be decided beforehand that a person who will join fresh with a particular seniority number will go to a particular post of deficit school so that even before the person has joined the department it is ascertained where he will have to go and all the vacancies will be filled strictly according to the above said schedule. All the above three phases shall be carried on through a software module and will have no human intervention whatsoever. To deal with exceptional cases where human intervention is desirable, an Exception Committee shall be constituted which will have monthly meetings and will have the sole right to transfer somebody in a manner different from the three phases outlined above.

Though all the phases look very complicated and time consuming, they can be completed very swiftly as all the calculations will be done by the computer and will ensure better distribution of teachers across all the schools of Delhi.

Source: Records, Directorate of Education

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

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