Creating Innovative Public Services by Fostering Conflicts


Paula Rossi, Pasi-Heikki Rannisto & Jari Stenvall

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  • Author Bio

    Paula Rossi, Master of Administrative Sciences, is specialized in Leadership Psychology. She currently works at the University of Tampere in Finland as a University Instructor. Rossi's dissertation research concerns conflicts as a potential source of development in organizations.

    Pasi-Heikki Rannisto, Ph.D. of Administrative Sciences works as a Research Director at the University of Tampere. His particular interests concern management and the operation of the multi vocational service processes in the local government. He has acted for the last 20 years in the development projects, helping companies and cities in strategic management and service development.

    Jari Stenvall is a Professor of Administrative Sciences at the University of Tampere, and a visiting Professor at University of Glasgow. Stenvall's areas of research have included the reform and evaluation of public administration, change management, service management, and the utilization of information technology in organizations.

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