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Abstract

Country Public Limited (CPL) was a public sector enterprise in India. It manufactured electric equipments and had a strong customer-base in India and overseas. It had witnessed a major setback in 2012 in the form of de-growth of 25% in comparison to the previous year. Rising attrition of young talented employees had added to the dismay. Perturbed by the current state of affairs at CPL, Raghav Dutta, the General Manager for its Delhi division asked for the assistance of his consultant friend Gayatri Sharma. Gayatri attempted to get to the root of the problem. Her analysis based on thorough discussions with employees and managers threw up many horrifying facts about the performance management system at CPL. Through her investigation, Raghav came to know about the ...

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