To Change Without Appearing to Change: Creating Stability in a Multichange/Multiresolution Government Agency

Abstract

Nutrition Education for Client Care (NECC) is a state government agency that addresses health and nutrition needs of low-income families and strives to minimize obesity and other related issues in the community. During the last five years the organization has gone through major developmental changes, and that has caused confusion in the implementation programs and problems in maintaining a stable leadership plan. As a result, NECC hires an organizational implementation consultant to initiate a new state-wide program for the organization to adopt based on a participant-centered learning environment (PCLE). The new program, whose goal is to introduce a coaching model between NECC's staff and their clients, promises to encourage the individuals to create their own dietary habits than simply follow a “one size fits all” mentality on healthy living. The professional consultant interviews staff members at three local offices (LO) of NECC's organization and creates a detailed four-phase implementation plan in order to prepare the organization for the launching of the new program. Finally, the initial response to the application of PCLE turns out to be positive from one of the local offices, and the consultant is pleased.

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