Burnout in the Hospitality Industry: The Case of a Restaurant Manager

Burnout in the Hospitality Industry: The Case of a Restaurant Manager

  • Case
  • Teaching Notes
Abstract

This case study presents a scenario about Mark Moore, a supervisory level restaurant manager who has just earned a Master’s Degree in Hospitality Management. Mark is showing various levels of job burnout and must make decisions on what to do in order to mitigate these symptoms. Being an optimist, Mark believed that when he received his Master’s Degree, the hard work and skills learned would ensure him a more suitable position. Mark is finding it increasingly difficult to recover as the episodes of burnout are becoming more frequent. He considers himself amongst the ‘working wounded’ and he is beginning to loath going to his job even though the position is relatively easy, with many benefits, and a bearable work schedule. Since he is very good ...

You are not authorized to view Teaching Notes. Please contact your librarian for access or sign in to your existing instructor profile.
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles