• Summary
  • Contents
  • Subject index

In Violent Emotions, Retzinger explores the role of hidden alienation and shame as the source of repetitious cycles of conflict. Theories and research from large-scale conflict, marital disputes, and communication processes are reviewed and provide a background for a new integrative theory developed by the author. In testing her theory of prolonged conflict, Retzinger utilizes complex verbal and nonverbal coding schemes, identifies specific emotions within the context of marital disputes, and points out recurring patterns preceding the escalation of an argument. She provides exemplars of how this theory works through an intensive analysis of conflict exchange in four case studies and uses vivid descriptions to illustrate important points about communication in intimate relationships. Violent Emotions provides much needed data that will be useful for preventive ...

Repairing the Bond
Repairing the bond

Given the universality of the emotions of shame and anger, and the part that rituals of respect play in personhood, the need for loving respect… is a key feature of all social interaction. (Scheff, 1987, p. 146)

This chapter examines episodes of deescalation and bond repair. If protracted conflict stems from damaged bonds and unacknowledged shame, is it possible to resolve conflict by reversing this process? If so, how can damaged bonds be repaired? Instances of deescalation will be used to examine the reduction of conflict; this will be dealt with from two points of view: two-party systems and third-party intervention. In a two-party system repairs can be made by the participants themselves. A third party can also introduce tactics that ...

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