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Chapter 16: Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions
The focus of this chapter is on the role of trust in authority relations within hierarchical groups. We will discuss a variety of such groups, including nations governed by legal and political authorities, work organizations, and families. In particular, we will examine whether people's judgments about the trustworthiness of group authorities can facilitate the authorities' ability to gain voluntary acceptance for their decisions.
The ability to secure compliance with decisions, more broadly labeled the ability to be authoritative (Tyler, 1990; Tyler & Lind, 1992), is widely recognized as a central characteristic of the effectiveness of organizational authorities. ...