Previous Chapter Chapter 15: The Organizational Trust Inventory (OTI): Development and Validation Next Chapter
Chapter 15: The Organizational Trust Inventory (OTI): Development and Validation
The purpose of this chapter is to present the conceptual and empirical development, including validation, of a measure of organizational trust. Organizational trust refers to the degree of trust between units of an organization or between organizations.
A number of conceptual and empirical perspectives have been taken on trust, ranging from interpersonal (Helgeson, 1994; Wrightsman, 1991) to intergroup (Zander, 1994) to organizational (Bradach & Eccles, 1989; Gambetta, 1988; Granovetter, 1985; Hosmer, 1995) to societal (Lewis & Weigert, 1985). In addition, trust has been conceptualized as both a behavior and a belief (Shoda, Mischel, & Wright, 1994).
AUTHORS' NOTE: We wish to thank the following for their assistance: Linn Van Dyne, ...