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By: Aneil K. Mishra

In: Trust in Organizations: Frontiers of Theory and Research

Chapter 13: Organizational Responses to Crisis: The Centrality of Trust

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Organizational Responses to Crisis: The Centrality of Trust
Organizational responses to crisis: The centrality of trust
Aneil K.Mishra

Within this division, there is a real problem with the lower-level people not trusting the people at the top, because the people feel that the management doesn't tell them the truth, doesn't level with them, isn't honest, has a hidden agenda, plays games. I could go on and on. I think it's worse today than I have ever seen it in my 33-year career in this company.

Automotive executive
Introduction

In the latter part of the 20th century, organizational crises have become almost routine. Indeed, crises, most of them caused by humans, are occurring on a scale not previously encountered, either through faulty decisions (Janis, 1989), technological complexities (Perrow, 1984), or ...

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